Frequently Asked Questions
What is the deal with resident and/or visitor parking?
As for resident parking, we have actively worked with the PV administration and Parking & Transportation Services to convert excess ADA parking stalls to 16 resident parking stalls. These new spaces were added in early December 2007.
In regard to visitor parking, the limited number of spaces is due to the fact that residents have a priority over guests, and there are unfortunately too few resident parking spots in our community. If your guest has continued difficulty finding a guest space in our community, you may consider purchasing a monthly parking pass for the nearby lots. If you have particular concerns or suggestions, you should attend our next public meeting to discuss them.
I'd like to get Bravo, Food Network, or some other specific cable channel with my cable TV package.
This concern is very common. We are evaluating the availability of additional channels to our current cable package.
I get very poor cell phone reception. Can anything be done about this?
The distance and terrain between you and the nearest cell tower affects your reception. Different cell phone technologies (GSM and CDMA) use different frequencies, and each frequency has pros and cons.
There are currently three mini cell towers on PV property already, but only service the Sprint network. However, your reception may still vary, even with Sprint service.
For cell phone usage indoors, you may consider a WiFi enabled cell phone. With such a phone, you can make regular calls via your cell phone through a wireless access point. Many residents already have a wireless router for their laptops, and such devices should work. For example, T-Mobile offers WiFi enabled phones, which will work with most wireless routers. Other than the phone, you do not need to sign up for any special service to use the feature. However, T-Mobile is offering an additional feature for about $20 per month, that will allow you to make unlimited calls from home via your WiFi enabled cell phone. PVRC is not recommending nor discouraging the service with T-Mobile. It seems likely that other wireless carriers will offer a similar service soon. If you do use this service, please let us know about it.
The stairwells and/or hallways are very dirty in my building. Why aren't they cleaned?
They are supposed to be cleaned regularly. If you feel they are dirty, call the PV Office at 949-824-8918 or stop by in person and submit a work request for a custodian to clean your building's stairwells and/or hallways. If you have already tried this, and nothing got cleaned, feel free to let us know.
I've noticed one of the laundry machines is broken, not working correctly, or stole my money. What can be done?
You can either call WEB laundry services directly, and report the broken machine, or you can report it to the PV Office at 949-824-8918 or in person. Be sure to tell them the three digit machine ID number, and how much money (if any) it took from you, so that a refund can be given on a credited laundry card. If you are having trouble with this process, or it has been several days without a response, feel free to let us know.
My nearby laundry room is really dirty. What gives?
Laundry room are supposed to be cleaned daily. If you notice they are remaining dirty, call the PV Office at 949-824-8918 or stop by in person and submit a work request for a custodian to clean the specific laundry room (note the building number). If you have already tried this, and nothing got cleaned, feel free to let us know.
Why doesn't my community trash area have recycle bins? Why aren't they labeled correctly? What exactly can be recycled?
We have worked with the administration to ensure that there are now labeled recycle bins in all community dumpster areas. If you still do not have one, let us know immediately. In general, paper recyclables must be separated from non-paper recyclables.